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At 5pm on Sept 22nd we cutover email services from s5.modernearth.net to one of our local servers. In order to fix the most common issue as a result of this cutover, please do the following:

  1. In your email program (Outlook, Thunderbird, Apple Mail, etc.) find your hostname/server settings for your email account. These are generally found under menus with names like Accounts, Tools, File, or something else to that effect.
  2. Replace s5.modernearth.net with whm17.100percenthost.net
  3. Save your new settings, and let your mail application verify them.
  4. If successful, try sending/receiving email.
  5. If not successful, verify port numbers are correct:
    Inbound (IMAP with SSL): Port 993
    Inbound (IMAP without SSL): 143
    Inbound (POP3 with SSL): 995
    Inbound (POP3 without SSL): 110
    Outbound (with SSL): 465 or 587
    Outbound (without SSL): 25 or 587
  6. Save your new settings, and let your mail application verify them.
  7. If successful, try sending/receiving email.
  8. If you’re still unable to send/receive, use our webmail portal until we can connect with you to sort this out. To do this, login here https://whm17.100percenthost.net:2096 using your email address and password.
  9. If you are used to to logging into cPanel to manage your account information, pleas use this new link https://whm16.100percenthost.net/cpanel
  10. Call us at 204-318-1674 or email us at to open a ticket.